Frequently Asked Questions

No. CryptoSwapPro is a no-KYC exchange — no identity verification, no passport scan, no selfie, no email address required for exchanges up to $10,000 per day. You provide only your destination wallet address. That's it. Above $10,000/day, basic ID is required by law.

Yes, within the standard definition. We don't collect your name, email, or any personal documents for normal amounts. The only data we store is your wallet addresses and transaction amounts, which are needed to complete the exchange. We do screen all transactions for sanctions compliance — that's a legal requirement we can't skip — but that's done automatically without involving your identity.

We pull live rates from 30+ exchanges every 60 seconds — Binance, OKX, Kraken, Bybit — and route your swap through whichever gives you the best price at that moment. Under $100, everything runs automatically through ChangeNOW and takes 10–60 seconds. Above $100 one of our team processes it manually, usually within 30 minutes.

No account, no email, no password. For amounts under $10,000/day, all you provide is the wallet address you want to receive funds at. That's it. Above $10,000/day we do need basic ID — it's a legal requirement at that volume.

Bitcoin, Ethereum, all major USDT networks (TRC20, ERC20, BEP20), Solana, BNB, XRP, ADA, AVAX, DOGE, DOT, LINK — over 200 coins total. The complete list is on the All Pairs page. If you're looking for something obscure, message us on Telegram and we'll check.

We work in most countries. The exceptions are Iran, North Korea, Syria, and Cuba — those are blocked by OFAC sanctions and we have no choice there. Everyone else is welcome.

Under $100: typically 10–60 seconds, sometimes faster. Over $100: our team handles it manually, target is 30 minutes from the moment your payment confirms on-chain. Bitcoin needs one confirmation (~10 min) before we can see it, so factor that in.

Minimum is $10 worth of any coin — below that the network fees would eat too much of your money. No upper limit up to $500,000 without KYC. Above $500,000 contact us.

The rate locks when your transaction confirms on the blockchain, not when you click Exchange. If the market moves more than 1.5% before your TX confirms, we'll reach out to either confirm the new terms or refund you.

Yes, pretty much. BTC to ETH, USDT to SOL, BNB to MATIC — any combination. Occasionally for very illiquid pairs we route through an intermediate coin to get you a better rate, but that's invisible to you.

Send less: we either exchange the smaller amount proportionally or refund it. Send more: we process your intended amount and refund the rest. This is exactly why we always ask for a refund address — fill it in, even if you think you won't need it.

0.1% of the exchange amount, taken from what you receive. That's the whole fee — network costs are already baked into the rate shown. No deposit fee, no withdrawal fee, no "processing fee" appearing at the last step.

We hit 30+ exchange APIs every 60 seconds and take the best available price. For BTC, ETH, and USDT we also hold our own liquidity, which occasionally beats even Binance spot on smaller amounts.

No. The amount shown on screen before you confirm is what you get. If there's ever a discrepancy, screenshot it and send it to support — we'll make it right.

We've been running since 2019, over $2.4 billion exchanged, zero security incidents. We're non-custodial — your funds pass through for seconds, not sitting in an account someone could hack. All connections are TLS 1.3. Every transaction goes through Chainalysis AML screening.

Wallet addresses, amounts, and your IP (needed for fraud screening). That's it. No name, no email, no phone number. We keep transaction records for 5 years as required by AML law, then they're gone.

Every transaction gets screened against sanctions lists and known bad wallets using Chainalysis. If something looks wrong we freeze and investigate. We don't process funds from mixers, darknet markets, or sanctioned addresses. Above $10k/day you need ID — that's the law in most jurisdictions we operate in.

Open Telegram and send us your Exchange ID and the transaction hash of your payment. 99.8% of stuck exchanges get resolved in under 30 minutes. If the delay was on our end, you get a full refund, no questions asked.

Any self-custody wallet: MetaMask, Trust Wallet, Phantom, Exodus, Ledger, Trezor. Exchange wallets like Binance or Coinbase work too for most coins — just double-check the coin and network match before sending. Hardware wallets are the safest choice if you're moving large amounts.

No. Just send the amount shown on screen. Gas and network fees are already factored into the rate we quote you.

Certain blockchains — XRP, Stellar (XLM), TON, Cosmos (ATOM) — use a secondary identifier alongside the wallet address. If we show you a MEMO or Tag, it is not optional. Sending without it means the funds arrive at the wrong account and recovery is very difficult. Copy both the address and the MEMO exactly.

Yes. Documented at /api-docs. Free tier is 100 calls/day. Paid plans from $49/month. Write to [email protected] if you need something custom.